We use GoToAssist to remote into out clients' PC's to troubleshoot problems accessing various reports of our BI software. Moreover, most of our technicians can easily log-in or provide access to our clients via GoToAssist token that clients use a one-time access code to allow us to remotely log into their PCs. With GoToAssist, you can gain control of a remote PC or Mac over the internet in seconds, without the need to install any software. Slack integration provides frictionless, direct connection to an internal customer via a simple Slack command launching a remote control session with convenient session management features.
HELP FILEUse the GoToAssist Customer Attended Standalone Application (Single Executable for Windows)
The GoToAssist Customer Attended Standalone application is a single executable (.exe) file that can be downloaded and used by customers who frequently join attended support sessions from their Windows computer. For more information, please see the GoToAssist Remote Support Customer Quick Start Guides for Windows and Mac.
Note: For detailed configuration instructions, please see the Single Customer Attended App Guide. For detailed installation instructions, please see below. For more information, please see the System Requirements for Customers .
Benefits of using the app
Mac app distribution guide template. Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before. Administrators, agents, and customers alike can benefit in the following ways:
Comparison between the GoToAssist Customer Attended Standalone and Desktop applications
While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, and how they behave once they appear.
GoToAssist Customer Attended Standalone app – This app can be directly downloaded by the customer or their administrator from https://fastsupport.gotoassist.com/download/attended-app. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network. This application is a download only (i.e., not an installed application), and will not appear as in an installed program or service on the customer's computer. It can be launched only from the location where it has been saved.
GoToAssist Customer Desktop app – This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer. This application will appear as an installed program and listed as a service on the customer's computer, and can be accessed from the desktop or by navigating to Start > GoToAssist Remote Support Customer.
Note: For more information about how to use this app, please see Use the Use the GoToAssist Customer Desktop Application.
The GoToAssist Customer Desktop app will remain or be removed from the customer's computer at the end of the session, depending on how the agent has configured their GoToAssist Expert desktop application Preferences as follows:
Download and run the app
You can download the GoToAssist Customer Attended application as follows:
Note:This application does not require administrative rights to use.
HELP FILEDownload and Install GoToAssist Expert Desktop App (Mac)
When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.
Note: These instructions apply to Mac agents only. For instructions that apply to Windows agents, please see Download and Install GoToAssist Expert Desktop App (Windows) for more information. Additionally, you can view the System Requirements for Agents.
Note: Agents will be prompted to log in with their account credentials once the application has installed. For detailed installation instructions, please see below.
About the installation package
The installation package includes the following components:
How to download the GoToAssist Expert desktop application instantly
How to download the GoToAssist Expert desktop application from the web
You must log in to your account first to install the GoToAssist Expert desktop application.
Instructions for each web browser
Once you have downloaded the GoTo Opener.dmg, you can complete the installation steps for the browser you are using, as follows:
Apple Safari
Mozilla Firefox®
Google Chrome™
Gotoassist Customer App Mac Pro
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